Question 1

What is Mohar?

Accepted Answer

Mohar is an operations platform for restaurants, cafés, cloud kitchens, and hospitality businesses — daily checklists, hygiene check-ins, staff scheduling, and issue tracking, all mapped to real food-safety categories so your day-to-day work also builds a compliance record.

Question 2

How do I get started?

Accepted Answer

Owners sign up from the Join Mohar page with just a business name, your name, email, and phone number — no card required while early access is free. Once your workspace is created, you log in by email and set a 4-digit PIN.

Question 3

Do I need to download an app?

Accepted Answer

Owners and managers use the web dashboard from any browser — no install needed. Staff (kitchen/service team members) use the Mohar mobile app on Android, which is where daily check-ins, checklists, and shift info live.

Question 4

What's the difference between an outlet and a kitchen?

Accepted Answer

A kitchen is your overall business/workspace; an outlet is one physical location under it (one branch, one café, one cloud-kitchen unit). You can have multiple outlets under a single Mohar account, each with its own staff, checklists, and schedule.

Question 5

How do owners and managers log in?

Accepted Answer

By email — enter your email on the login page, and we send a one-time code to verify it's you. On your first login you'll set a 4-digit PIN, which you'll use for quick sign-in after that (you won't need to re-enter the email code every time).

Question 6

How do staff log in — do they need a password?

Accepted Answer

No password. A manager or owner creates an invite from the dashboard's Add Staff screen, which generates a 6-character invite code tied to that staff member's phone number. The staff member enters their phone number and the code once in the mobile app to activate their account, then sets their own 4-digit PIN.

Question 7

I forgot my PIN. What do I do?

Accepted Answer

Use "Forgot PIN" on the login screen — it re-verifies you by email (owners/managers) and lets you set a new one. Staff should ask their manager, who can help them back in.

Question 8

Can a staff invite code be reused?

Accepted Answer

No — a staff invite code is single-use and is consumed the moment that person completes activation. If someone needs to be re-invited (lost phone, needs reactivation), a manager can generate a fresh code for them.

Question 9

Can more than one owner manage the same business?

Accepted Answer

Yes — an owner can invite a co-owner from the dashboard. The first person to activate becomes the account's primary/billing owner; co-owners get full access otherwise.

Question 10

What are checklists in Mohar?

Accepted Answer

Daily or recurring tasks — temperature logs, hygiene checks, opening/closing routines, pest control, waste management, and more — assigned to specific roles or staff, each mapped to a real food-safety category so completing them builds an actual audit trail.

Question 11

What is the compliance score?

Accepted Answer

A live score reflecting how much of today's assigned checklist work is actually done on time. It's visible to both staff (on their home screen) and owners/managers (across the whole business), so nothing due gets quietly missed.

Question 12

What's the selfie check-in for?

Accepted Answer

At the start of a shift, staff take a quick photo check-in through the mobile app. Mohar verifies hygiene gear (like a hairnet or apron, where required) is visible before the shift begins — a simple, consistent way to confirm dress-code compliance without a manager checking manually every time.

Question 13

Does Mohar certify FSSAI compliance?

Accepted Answer

No — Mohar is a record-keeping and workflow tool. Checklist categories are mapped to real FSSAI guideline areas so your daily logs build a genuine audit trail, but Mohar itself doesn't certify legal compliance with FSSAI or any other authority. That certification still comes from the relevant regulatory body.

Question 14

How do I add a staff member?

Accepted Answer

From the dashboard, go to Staff → Add Staff, enter their name, role, phone number, and outlet. This generates a one-time invite code valid for a limited period — share it with them to activate their account in the mobile app.

Question 15

How does scheduling work?

Accepted Answer

Managers build shift schedules per outlet from the dashboard — assigning staff to shifts, marking week-offs, holidays, and leave. Staff see their own upcoming shifts and attendance history directly in the mobile app.

Question 16

What happens when staff report an issue?

Accepted Answer

Staff can raise an issue (equipment, hygiene, food safety, people, or anything else) directly from the mobile app in a few taps. It shows up for managers/owners on the dashboard, where it can be tracked through to resolution.

Question 17

Is GST included in the price shown?

Accepted Answer

No GST is currently added at checkout — the price shown here is the full amount charged, with nothing added on top. This may change in the future.

Question 18

Can I add outlets after I've already joined?

Accepted Answer

Yes. Add an outlet anytime and you're only charged for the remaining days in your current billing cycle — it's pro-rated, not a full new charge.

Question 19

What happens if I remove an outlet?

Accepted Answer

The unused value is automatically adjusted at your next renewal. All your outlets stay on one renewal date regardless of when you add or remove one.

Question 20

Do staff members need their own paid login?

Accepted Answer

No. Staff log in with an invite code and a 4-digit PIN — there's no per-staff seat charge. Your membership is priced per outlet, with unlimited staff included.

Question 21

How do payments work?

Accepted Answer

Checkout is handled by Razorpay, so you can pay by card, UPI, or netbanking. Mohar never stores your card details directly.

Question 22

Is my data secure?

Accepted Answer

Yes — all data is encrypted in transit, and access is scoped so staff only see what's relevant to their outlet and role. See our Privacy Policy for the full detail on what's collected and why.

Question 23

What data does Mohar collect?

Accepted Answer

Basic account info (name, phone/email), your check-in selfie (used only to verify hygiene gear at check-in), and app activity like checklist completions and attendance — all used strictly for running the app's core features, nothing sold or used for advertising.

Question 24

How do I request account or data deletion?

Accepted Answer

Use our dedicated account & data deletion page — it works without needing to log in, and walks you through what gets removed and how long it takes.

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